Replacement Policy

Any merchandise purchased from our site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 15 days of receipt, and must include photo documentation in the email submission. Damaged items will be reviewed by the support agent and, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support.  Please be aware of the following replacement limitations:

Shipping Boxes

We put a lot of resources into designing a box that is as awesome as the product inside.  That said, the outer box is a shipping box and is not designed for display.  It is designed to protect the inner contents during the shipping process, and we fully expect it (like all shipping boxes) to be subject to wear and tear in the shipping process.  We are unable to offer replacements for any damaged shipping boxes.

Figures

We cannot control slight manufacturing variations and are not able to replace based on these variations, including but not limited to minor paint flaws or figure positioning.  Blemishes to packaging will not be considered as part of a damaged figure.

Product Packaging

We design our packaging to protect the collectibles inside, and we do not seal our boxes for this very reason.  We encourage you to take your Pop! figures and other products out of the boxes to enjoy them!  Even if you choose to keep your figures in the boxes, we are not able to replace packaging.

Blind Figures or Variant Items

Some boxes are shipped with blind boxes or variant items inside.  All blind boxes and variant items are shipped at random, including replacements.  If we replace a blind or variant item, we cannot guarantee that you will receive the same variant as in your original shipment.

Comics

We bag and board our comics to protect them during shipping and are unable to issue replacements for damaged comics.

T-Shirts

We are not able to exchange sizes or offer replacements for t-shirts that were sent in the size ordered.  We cannot control slight manufacturing variations and are not able to replace based on these variations.

Questions regarding cancellation or replacements should be sent to support@funko.com.

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